Privacy Policy

The Service is operated by:

For privacy-related questions please contact:

info@scriberocket.ai

We collect information in order to provide, maintain, and improve the Service.

Account Information

When you register for an account, we may collect:

• Name
• Email address
• Login credentials
• Account settings and preferences

Uploaded Content

To provide transcription services, users upload audio or video files. This may include:

• Audio or video recordings
• Associated metadata
• Generated transcripts

This information is processed only to provide the transcription functionality.

Technical and Usage Data

When you use the Service, we may automatically collect technical information such as:

• IP address
• Browser type and device information
• Operating system
• Access timestamps
• Interaction with platform features

Payment Information

If you purchase a paid plan, payments are processed through third-party providers. We do not store full credit card numbers on our servers.

We use collected information to:

• Provide transcription and related services
• Process uploaded files and generate transcripts
• Manage user accounts and subscriptions
• Provide customer support
• Improve system performance and reliability
• Monitor security and prevent misuse
• Communicate service updates or important notices
• Comply with legal obligations

Audio and video files uploaded to the Service may be processed using automated speech recognition technologies and AI systems.

Processing may involve cloud infrastructure and machine learning models required to generate transcripts and related outputs.

We do not use customer content for advertising purposes.

We do not sell personal data.

We may share information only in limited situations:

Service Providers

We work with trusted third-party vendors that help operate the Service, including:

• cloud infrastructure providers
• payment processors
• analytics services
• AI processing infrastructure

These providers are contractually obligated to protect the information they process.

Legal Requirements

We may disclose information if required by law, regulation, or valid legal process.

Business Transfers

If our company is involved in a merger, acquisition, or asset sale, user information may be transferred as part of that transaction.

We retain information only as long as necessary to operate the Service.

Typical retention periods:

• Account information - while your account remains active
• Uploaded files - stored for processing and account access
• Generated transcripts - stored until removed by the user
• Billing records - retained for legal and accounting requirements
• Logs - retained for security and operational monitoring

Users may request deletion of their account and associated data.

We implement industry-standard safeguards to protect data, including:

• encrypted data transmission
• controlled infrastructure access
• monitoring and logging

However, no internet service can guarantee absolute security.

Depending on your jurisdiction, you may have rights including:

• access to personal data
• correction of inaccurate data
• deletion of data
• restriction of processing
• data portability
• withdrawal of consent

Requests can be submitted via email.

Our infrastructure and service providers may operate in multiple countries. Personal data may therefore be transferred outside the user's country of residence with appropriate safeguards.

The Service is not intended for children under 13 years of age.

We do not knowingly collect personal information from children.

We may update this Privacy Policy periodically.

The most current version will always be available on our website.

info@scriberocket.ai